Patient Support & Appointment Help
We understand that managing appointments and enquiries should feel simple and seamless. Below, you’ll find guidance on the most common requests, along with the best way to resolve them.
How do I contact the clinic?
For general enquiries, please email info@groundedaesthetics.com or complete the enquiry for on our Contact Us page.
I have a clinical question — who do I contact?
For any clinical or treatment-related questions, please email:
This allows our team to review your enquiry carefully and provide considered, appropriate guidance.
Please note that individual advice and treatment recommendations are provided during a comprehensive consultation, where your suitability and goals can be assessed in detail.
I’m running late to my appointment — what should I do?
We understand that delays can happen. If you’re running behind, please send an SMS as soon as possible to:
0430 524 144
If you arrive late, we’ll always do our best to accommodate you. However, if there is not enough time to safely complete your treatment, your appointment may need to be rescheduled. In this case, your booking deposit will be forfeited.
To get the most out of your appointment, we recommend arriving a few minutes early — especially for treatments requiring numbing cream.
How do I reschedule my appointment?
Appointments can be easily managed online via our booking system:
https://bookings.gettimely.com/groundedaesthetics/
We recommend rescheduling as early as possible to secure a suitable alternative time.
How do I cancel my appointment?
To cancel your appointment, please login via our booking link:
https://bookings.gettimely.com/groundedaesthetics/
Please note:
Your booking fee will be retained as a treatment credit
This credit cannot be reused as a booking fee or deposit due to system limitations
A new deposit will be required to secure a future appointment
All deposits are non-refundable
If you’re unsure how to proceed, our team can assist via email.
How can I check when my last appointment was?
You can view your full appointment history by logging into your booking portal:
https://bookings.gettimely.com/groundedaesthetics/
Once logged in, select “My Appointments” to see past and upcoming bookings.
How do I join the waitlist?
To join the waitlist:
Log into your booking account
Navigate to “My Appointments”
Select the waitlist option for your preferred time or treatment
https://bookings.gettimely.com/groundedaesthetics/
If an earlier appointment becomes available, you may be contacted.
How do I update my contact details?
To update your email address or phone number:
Log into your account
Click your profile (top right-hand corner)
Select “My Details”
Edit your information as needed
https://bookings.gettimely.com/groundedaesthetics/details/update
Keeping your details up to date ensures you receive important appointment communications.